Refund Policy

Overview

Thank you for choosing MakeImg AI. We strive to provide the best AI image generation experience for our users. This Refund Policy outlines the terms and conditions for refunds on our platform.

Credit Purchases

Non-Refundable Purchases

• Used Credits: Credits that have been consumed for image generation cannot be refunded.
• Partially Used Packages: Credit packages that have been partially used are not eligible for refunds.
• Free Credits: Promotional or bonus credits are not eligible for refunds or cash redemption.

Eligible Refunds

We may consider refunds for credit purchases under the following circumstances:

1. Technical Issues: If you purchased credits but were unable to use them due to persistent technical issues on our platform that we could not resolve within 7 business days.
2. Duplicate Charges: If you were accidentally charged twice for the same purchase.
3. Unauthorized Purchases: If charges were made without your authorization (subject to investigation).

Subscription Plans

Monthly Subscriptions

• Subscriptions may be canceled at any time through your account settings.
• Upon cancellation, you will retain access to the service until the end of your current billing period.
• No prorated refunds will be issued for partial months.

Annual Subscriptions

• Annual subscriptions may be eligible for a prorated refund within the first 14 days of the initial purchase, provided that less than 20% of the included credits have been used.
• After 14 days, annual subscriptions are non-refundable but may be canceled to prevent future billing.

Refund Request Process

To request a refund:

1. Contact Support: Email us at support@makeimg.ai with the subject line "Refund Request".
2. Provide Details: Include your account email, transaction ID, purchase date, and reason for the refund request.
3. Processing Time: We will review your request within 5-7 business days and respond with our decision.
4. Refund Method: Approved refunds will be credited back to your original payment method within 10-14 business days.

Exceptions

Refunds will NOT be granted in the following situations:

• Dissatisfaction with AI-generated image quality (as AI results vary based on prompts and models)
• Change of mind after purchase
• Failure to use credits before account closure or expiration
• Violation of our Terms of Service resulting in account suspension
• Requests made more than 30 days after the original purchase

Credit Expiration

• Credits may have an expiration date as specified at the time of purchase.
• Expired credits cannot be refunded or restored.
• Please check your credit balance and expiration dates regularly in your account dashboard.

Service Interruption

In the event of extended service interruptions (more than 48 consecutive hours) due to issues on our end, we may offer:

• Credit extensions
• Bonus credits
• Partial refunds (at our discretion)

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: support@makeimg.ai
• Response Time: We typically respond within 24-48 hours on business days

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By using MakeImg AI, you acknowledge that you have read and understood this Refund Policy. Thank you for your understanding and for choosing MakeImg AI!